Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Winorama Casino. Please read them carefully before registering, depositing funds, playing games or using any other part of the website.

Winorama Casino holds a Curaçao eGaming licence (number 8048/JAZ, issued via Antillephone) and a New Brunswick Alcohol and Gaming Commission licence (TGC 0000011), alongside a Cyprus registration for Hermione Ltd.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Winorama Casino in relation to your use of the website, account services, games, promotions and related features. By accessing the website or using any service, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, payment methods, competitions or other services. Those rules will be displayed or made available when relevant and form part of these Terms & Conditions. If an additional rule conflicts with a general provision, the additional rule will apply to the relevant service or offer to the extent of the conflict.

Winorama Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, new features, security measures or operational needs. The latest version will be published on the website. Your continued use of the website after an update means that you accept the revised terms, so you should review this page regularly.

Using the website lawfully

You are responsible for ensuring that your use of Winorama Casino is lawful in the place where you live and where you access the website. You must not use the website if online gambling is prohibited or restricted for you under applicable law. Winorama Casino may limit, suspend or refuse access where it considers this necessary to comply with legal, regulatory, security or responsible gambling requirements.

You must provide accurate, complete and current information when using the website.
You must not use the website for an unlawful purpose, fraud, money laundering or any other prohibited activity.
You must not interfere with the website, its systems, security controls or other users.
You must not copy, alter, distribute or commercially exploit website content without permission.
You must follow all game rules, promotional rules and instructions displayed on the website.

2. Account registration and verification

Some services may require you to create an account. You may only register and use an account for yourself. You must not create an account on behalf of another person, allow another person to use your account or operate multiple accounts unless expressly permitted by Winorama Casino.

You must meet the applicable age and eligibility requirements before opening or using an account. You must not register if you are under the legal gambling age, are prohibited from gambling, have asked to be excluded, or are otherwise not permitted to use the service. Winorama Casino may request information or documents to confirm your identity, age, location, payment ownership or eligibility.

Verification checks may take place when an account is opened, before certain transactions, during account use or when required for security and compliance purposes. You agree to provide information that is genuine, clear and up to date. If requested information is not provided within a reasonable period, access to some or all services may be restricted while checks are completed.

Account security

You are responsible for keeping your login details, devices and account information secure. Do not share your password or allow another person to access your account. You should notify Winorama Casino promptly if you believe that your account has been accessed without permission, your details have been misused or a security issue has occurred.

You are responsible for activity carried out through your account unless you have reported unauthorised access and taken reasonable steps to protect your details. Winorama Casino may suspend an account, cancel pending activity or require additional verification where it detects unusual behaviour, suspected misuse, security risks or a possible breach of these terms.

Account closure and suspension

You may request the closure of your account in accordance with the available account procedures. Account closure does not remove responsibilities that arose before closure, including obligations relating to completed transactions, verification, disputes or suspected unlawful activity.

Winorama Casino may suspend, restrict or close an account where it reasonably considers that a law, these terms, a game rule, a promotional condition or a security requirement may have been breached. Action may also be taken where an account is inactive, information cannot be verified, a transaction is disputed, or continued access may create a risk to you, the website or another person.

3. Games, deposits and withdrawals

Games are provided subject to the rules shown for each game. Before playing, you should review the available information about the game, including the way stakes are placed, how results are determined and how winnings are calculated. Game outcomes are determined by the relevant game system and, where applicable, randomised technology. You must accept the result of a completed game unless an error, technical issue or other valid reason requires the result to be reviewed.

You are responsible for checking your stake, selected game, bet details and other instructions before confirming play. Once a transaction or game action has been accepted by the system, it may not be possible to cancel or reverse it. If a technical interruption occurs, do not repeatedly submit the same action. The relevant record may be reviewed and corrected where necessary.

Deposits and payments

Deposits must be made using a payment method that you are authorised to use. You must not use another person's card, account, wallet or other payment instrument without permission. Payment providers may apply their own terms, processing requirements, fees or security checks, and you are responsible for understanding those requirements.

Winorama Casino may delay, reject or reverse a deposit where a payment cannot be authorised, information is incomplete, a transaction appears suspicious, a payment is recalled, or additional checks are required. Funds must not be deposited for the purpose of facilitating unlawful activity. You should only deposit money that you can afford to lose.

Withdrawals and balances

Withdrawal requests may be subject to account verification, payment checks, applicable limits and any conditions displayed at the time of the request. Withdrawals may normally be returned using an appropriate payment method connected with the account. Further information may be requested before funds are released, including evidence of identity, account ownership or the source of funds where relevant.

You should check your account balance and transaction history regularly and report any apparent error as soon as possible. If a technical or administrative error results in funds or credits being displayed incorrectly, Winorama Casino may correct the error. This may include removing an incorrectly credited amount or withholding a payment that arose solely from an obvious error.

Promotions and bonuses

Promotions, bonuses and promotional games are subject to specific terms. Those terms may include eligibility requirements, expiry provisions, contribution rules, wagering requirements, game restrictions, maximum values and account restrictions. You should read the relevant promotional terms before opting in or using a promotional benefit.

A promotion may be changed, withdrawn or cancelled where permitted by its specific terms or where this is necessary because of misuse, an error, a technical issue or a legal requirement. Winorama Casino may refuse a promotional benefit or remove related credits where it reasonably believes that the promotion has been abused or accessed contrary to its conditions.

4. Responsible gambling, privacy and legal matters

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and do not gamble with money needed for living expenses, bills or other essential commitments. Take regular breaks and avoid playing when you are upset, tired or under the influence of alcohol or other substances.

Winorama Casino may provide tools and support options designed to help you manage your gambling. These may include deposit or spending controls, time reminders, cooling-off options, activity information and self-exclusion. The availability and operation of each option may vary. You should use the available controls before gambling if you are concerned about your play.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek independent support. You may also request that access to your account be restricted or closed. Responsible gambling information and support pathways should be reviewed on the website before you continue to use the service.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity, protect accounts, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or services.

You must keep your contact and account information current so that important notices can reach you. You may be able to manage some communication preferences through your account or the options provided in a message. Service, security and legally required communications may still be sent where necessary.

Website availability and liability

The website may be unavailable from time to time because of maintenance, upgrades, technical faults, network problems or circumstances outside reasonable control. Winorama Casino does not guarantee uninterrupted access or that every feature will always be available. You should not rely on the website as a substitute for keeping your own records.

To the extent permitted by law, Winorama Casino is not responsible for loss caused by your failure to protect account details, unauthorised access resulting from your actions, interruptions outside reasonable control, or your use of the website in breach of these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Complaints and governing law

If you have a question, transaction concern or complaint, review the available support and complaints process on the website and provide enough information for the matter to be investigated. This may include your account details, the relevant date, transaction reference and a clear description of the issue. You should not send sensitive information through an insecure channel.

These terms are intended to operate in accordance with applicable Australian laws and any mandatory rights that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these Terms & Conditions applies to your use of the website from the date it is published.